How to ensure a perfect airbnb household? Follow our practical tips and tricks

How to ensure a perfect airbnb household? Follow our practical tips and tricks

How to ensure a perfect airbnb household? Follow our practical tips and tricks

Are you looking to improve the cleaning process of your Airbnb? You’ve come to the right place! We deliver the best practices and advice used by the most experienced managers.

Tips and best practices for your Airbnb household

Whether you are a concierge, a seasonal rental agency, or a multi-property owner managing numerous short-term rentals, you have undoubtedly realized how time-consuming and particularly challenging managing the cleaning between each guest stay can be.

Furthermore, studies and customer feedback clearly show that poorly done cleaning and lack of hygiene are often a source of complaint. Since customer satisfaction is essential, what can you do to avoid neglecting the cleaning step and ensure impeccable accommodations for guests?

We provide you with our tips and tricks to not overlook anything. And as a bonus, we reveal a secret: there is a digital tool to help you out!

The sacrosanct and unavoidable checklist

Prioritize tasks: the importance of a specific to-do list

The checklist is now an essential tool used by hosts to ensure that rental properties are in good condition before, during, and after a guest’s stay, especially since sometimes high cleaning fees must be justified.

Here are some recurring tasks to organize and perform cleaning interventions:

  • Scheduling cleanings based on check-in and check-out times
  • Assigning specific roles to each member of the cleaning team
  • Defining the number of properties to clean and providing all relevant information to the cleaning team
  • Checking for potential damages after guests depart and addressing any issues (e.g. burned-out light bulbs)
  • Listing cleaning tasks for each property, and sometimes for each room
  • Keeping cleaning supplies stocked
  • Verifying that all tasks have been completed satisfactorily
  • Conducting a final, thorough visual check.

The checklist can be easily shared with the cleaning team, who can refer to it at any time. By doing so, hosts can anticipate most problems long before potential guests experience them, which is vital for receiving positive reviews, building customer loyalty, maximizing rental profits, and establishing trust.

Define a “typical” Airbnb household

As cleaning an Airbnb property is not the same as cleaning your own home, it is crucial to plan and define a specific cleaning routine (to which specificities can be added according to the properties).Beyond the classic tasks of vacuuming, mopping, and dusting, cleaning an Airbnb property often involves:




  • Disinfecting all surfaces (kitchen and bathroom);
  • Washing and changing the bed linens;
  • Cleaning under the furniture;
  • Regularly maintaining the refrigerator;
  • Managing the dishwasher or dryer, trash bags, etc.;
  • Cleaning the shower curtain, light fixtures, handles, switches, and remote controls;
  • Checking drawers and appliances;
  • Replacing consumables
check list menage airbnb

How to gain efficiency for a flawless Airbnb household?

Optimize your time management

The places that require the most attention (because they are often forgotten) are the linens and the bathroom.

One tip to avoid overlooking them is, for example, if laundry is not outsourced, start by washing the sheets, then the towels, while beginning cleaning in the bathroom.

Another example: as soon as you enter the rental property, ask the staff in charge to open all the windows to air out the property and do a quick inspection in the process.

The little extras that make the difference

If you run a concierge service, you know that property owners have a wide range of companies to choose from when it comes to managing their property. So don’t hesitate to highlight your specificities and advantages, even when it comes to cleaning.

For example, offer a deep cleaning service twice a year, during the low season, to maintain the rental property in perfect cleanliness and clean what cannot be done during regular cleaning: washing curtains, deep cleaning carpets, flipping mattresses, etc.

You can also offer an “Hygiene+” option by offering to wash pillows, duvets, and cushions for your property owners. This shows that you take the greatest care of the properties and you can highlight these practices to travelers.

A digital tool dedicated to household management

Welcome to the era of digital comfort

Although Yaago is not strictly a cleaning application, popular features such as task management and automatic assignment or the Yaago Team mobile app can save you a lot of time.

You can immediately check if everything is in order with a detailed to-do list (by property and task type).

At the end of each intervention, you can inspect what has been done, ensure that each step has been followed, and review shared media and comments.

An Airbnb household managed in a few clicks

Your communication is multiplied and simplified: you exchange with your team at any time to inform them of the tasks that fall to them as well as the information you want to transmit to them.

You choose exactly what to share and with whom, individually or to a given group of stakeholders. You become more efficient, faster, more profitable; your employees too!

Test the optimization of your Airbnb households with Yaago

The task management functionality included in Yaago allows you to optimally organize the entire cleaning process: it is guaranteed 100% benefits!

Are you hesitant? Create a trial account without obligation or make an appointment for a free demo. We bet you won’t be able to do without it!

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How to calmly and ideally consider the Airbnb check-out of your guests?

How to calmly and ideally consider the Airbnb check-out of your guests?

How to calmly and ideally consider the Airbnb check-out of your guests?

You put a lot of effort into your guests’ arrival, but what about your Airbnb check-out process? Have you optimized this step to help your teams and ensure 5-star reviews?

When it comes to the departure of guests from your rental property, while it may be acceptable to provide them with a short list of things to do to prepare for check-out, it is not wise to overwhelm them with tasks.

Otherwise, they may be left with an unpleasant impression at the end of their weekend and/or vacation, and they may feel a strong desire to leave you a mixed or even negative review in retaliation.

Your goal is simply to ensure that your tenants leave with a good impression while feeling supported, to reduce costs, and to avoid unnecessary risks. Find out how to proceed.

What to mention during the Airbnb check-out?

Remind the departure deadline

There will always be some people who request an 8am check-in and/or a late check-out time (like 6pm)…! Even if you think everything was clear on this point (in the listing for example), sending a reminder message of the departure time to be respected in an automated pre-check-out message the day before your tenants’ departure is not at all excessive.

Similarly, you can remind them of the small things you ask them to do when they leave.

In the case of self-check-out, there may be some time between check-out and the arrival of the cleaning team, which is why it is important to be clear with travelers about the process to follow.

automatiser check out airbnb avec yaago

What can a traveler be asked to do at check-out?

We don’t claim to have a universal to-do list, what you want guests to do will probably depend on the accommodation, your processes and your organization.

On the other hand, we invite you to discover tasks that some of our users ask their travelers to perform:


  • Leave instructions regarding small household appliances (should they be unplugged?…);
  • Ask tenants to throw away disposable items, as well as garbage if necessary;
  • Record what customers should do with dirty linen;
  • Remind them to throw away or take with them any food or drinks they brought, and to empty the fridge;
  • Suggest to travelers to leave a list of supplies that should be restocked after their stay (coffee filters, dish soap, …), even if the cleaning team will also check (no one is immune to forgetting);
  • Ask them to put furniture back in its original place (if necessary);
  • Provide instructions regarding the thermostat for radiators or air conditioning, if it needs to be kept at a certain temperature or turned off;
  • Ask them to turn off lights and electronic devices, as well as lock windows and doors;
  • Offer to go through all closets and drawers to make sure no personal belongings were left behind, and to check outlets where a device is often left charging;
  • And finally, remind them of the outdoor space, which is often forgotten (with the need, for example, to bring kitchen utensils inside if they were used in a barbecue area).

Again, the idea is not for the traveler to replace the housekeeping staff. The longer the list, the more likely it is to be perceived as unreasonable.

So focus on what’s most important to you. This saves time for cleaning teams, which is related to the security of the home or saves energy for example.

“Again, the idea is not for the traveler to replace the housekeeping staff. The longer the list, the more likely it is to be perceived as unreasonable.

So focus on what’s most important to you. This saves time for cleaning teams, which is related to the security of the home or saves energy for example.”

For an efficient and fast Airbnb check-out, switch to automation

Key collection

Regardless of your key delivery process (in person, in the mailbox, or via a key box), it is very important to explain the process clearly to your guests.

Consider providing accompanying photos, plans, or videos to avoid any misunderstandings and prevent lost keys, which could require changing the locks.

For self check-out, there’s nothing better than smart locks (such as Igloohome, Nuki, TheKeys) with an automated PIN code setup for each stay based on the status of the deposit.

This way, guests can leave the accommodation with peace of mind, without the risk of losing keys.

The intervention of the cleaning team

The link between the departure of travelers and the cleaning intervention is closer than it seems. Ask your cleaning team how much time they would save if the garbage was thrown away and the fridge emptied before they arrived at the accommodation.

The cleaning team intervenes for a “typical” cleaning after the departure of clients and will follow their own work process. Respecting their process allows them to smoothly carry out their tasks and recoup their costs.

Often, the cleaning staff takes the opportunity to carefully check the condition of the accommodation (maintenance, restocking, possible damage, latent wear and tear, etc.).

Therefore, it is very important that they can carry out their mission under good conditions.

Also, don’t hesitate to consult our tips and tricks for the perfect Airbnb cleaning.

Digitize your Airbnb check-out with Yaago

Implementing this check-out process may seem time-consuming and tedious to you. This is the case for any new process, but the short-term benefits are very real.

However, there is a digital tool that can automate the Airbnb check-out process and help you save time (ultimately gaining it back!).

With Yaago, you can send these automated messages via email, SMS, or WhatsApp the day before your guests’ departure.

They will be delighted to see your professionalism throughout their entire stay experience with you.

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Airbnb welcome booklet example: properly structure its content

Airbnb welcome booklet example: properly structure its content

Airbnb welcome booklet example: properly structure its content

A well-designed Airbnb welcome booklet greatly enhances the guest experience.

Short-term rental owners and concierge services know that the level of a property’s quality is not solely measured by its cleanliness or amenities. Hospitality also plays a key role in determining the quality of a host. This begins with choosing a good Airbnb guestbook template, which is a powerful communication tool where travelers can find all the necessary information to ensure a smooth stay. Additionally, discovering an unfamiliar place can generate certain apprehensions and numerous questions. Reassuring and guiding your guests from the moment they book is the goal of this small guide. Here’s how to make it effective.

1. Choose a blanket that throws away

A beautiful presentation page is ideal for immediately proving to travelers their excellent choice. Don’t hesitate to show your state of mind and the atmosphere of your rental through:

    • A title. Welcome them to your accommodation, it’s a good start.
    • A nice photo. Highlight your interior or the surroundings of your property, to make them want to check out the rest of the document.


    Adding the mention “house manual” can also make them understand that they will be guided throughout their stay at your place.

    💡 Tip: In your welcome booklet, you can accentuate the wow effect even more by displaying a video upon arrival on your welcome booklet.

    2. Personnaliser le modèle de livret d’accueil Airbnb avec un petit mot de bienvenue

    Cet espace vous permet de vous présenter et de faire un petit historique de votre bien. Ainsi, vous humanisez la relation avec vos locataires. Ils sont, en principe, toujours ravis d’en connaître un peu plus sur les gens chez qui ils sont. Cela apporte un côté sympathique qui éveillera davantage leur intérêt pour votre demeure. Cette petite touche personnelle participe de l’ambiance conviviale que vous souhaitez, à n’en pas douter, faire ressortir.

    Via son livret digital, Yaago vous permet la création d’un petit mot de bienvenue individualisé pour chaque réservation. Il est visible dès la page d’accueil de l’espace voyageur.

    💡 Astuce : Si vous savez que vos futurs voyageurs viennent pour un évènement spécial (mariage, anniversaire) ajoutez un petit mot personnalisé pour les surprendre et rendre leur expérience unique.

    3. Create a listing with all the important information

    “What is the wifi code?” Almost every newcomer will ask you.”

    This page, which can be consulted at the beginning of the booklet, should include all the information necessary for the comfort and safety of the residents, for example:

    • The famous Wi-Fi code.
    • Emergency numbers (firefighters, police).
    • Contact information for any questions during their stay.
    • The phone number of the nearest doctor.
    • Contact information for any service providers (garden, pool).

    Anticipating their every question and making their stay with you always simpler and more enjoyable, that is the purpose of this page.

    💡 Tip: For sharing the Wifi Code but also other important information, we allow you to generate a QR Code for each guide in your booklet. Thus, access is even faster!

    4. Make the booklet easier to read with the summary

    Easily and quickly obtaining the information they are looking for will prevent your tenants from panicking and making unnecessary calls to you. A clear and accessible table of contents indicates a well-structured publication. Each section should be sufficiently descriptive to avoid getting lost in multiple chapters before finding the right information.

    Yaago offers you the possibility to customize the homepage of the guest space to integrate the most important and essential information for the arrival and stay of travelers.

    Don’t hesitate to watch this video introducing Yaago’s digital welcome booklet.

    5. Inform travelers about arrival and departure conditions


    Set a time slot. This can be discussed in case of early or late arrival. Provide key delivery conditions:  

    • In person.
    • Autonomously via a key box or a smart lock (a pin code can be generated on the Yaago welcome booklet).
    • Explain the parking rules:  
    • Private. Provide, if applicable, a space number and/or how to access it.
    • Public. Specify the closest ones as well as their free or paid status.


    Likewise, list the modalities:


    • Time limit.
    • Process. Free departure or meeting with someone beforehand.
    • Inventory check or not.
    • Complete cleaning or only emptying of trash and fridge.
    • Return of the security deposit (possibility on Yaago to create a direct link in the traveler’s space in case of deposit management system).
    • Return of keys.

    6. Provide as much information about housing as possible

    They include, for example:


    • The use of all equipment (indoor and outdoor) in the house.Remember to include all user manuals for appliances, alarm systems, or intercoms.You can also provide visitors with personalized tutorial videos on the Yaago digital welcome booklet.
    • The waste management policy in your neighborhood (collection days, sorting bins, etc.).
    • All the practical details that will only improve the daily life of travelers (reversing hot and cold for a faucet, lifting the handle of a door to lock it, etc.).

    7. Remember the rules to respect

    This is your home, so don’t be afraid to impose your rules. You have the right to ask tenants to respect them, without being authoritarian. Communication can prevent misunderstandings, simply explain your expectations regarding:


    • Parties, events, and noise nuisances (to be avoided as the neighborhood is calm, etc.).
    • Smoking. (Only outside?)
    • Welcoming or not welcoming pets and to what extent.
    • If applicable, sharing common areas (residence with a swimming pool, for example).

    8. Offer good addresses in the surrounding area

    It is highly appreciated by vacationers to know about all the shops and services nearby. All information about local tourism (activities, places to visit) is also good to have. Maybe you could even reach out to local restaurants and ask them to offer a discount to visitors from you, why not?

    One of the advantages of Yaago is to offer an interactive map on which only the listed points of interest that you have referenced in your Good Addresses will appear. This map also shows the routes to take to get there. All of this, even from a smartphone.

    Establishing a perfect Airbnb welcome booklet template holds no secrets for you. Want to move up a gear by offering a unique experience to your travelers? Create your Yaago welcome booklet in minutes.

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    Household management: the benefits of a dedicated tool

    Household management: the benefits of a dedicated tool

    Household management: the benefits of a dedicated tool

    Short-term rental professionals will tell you that customer satisfaction is essential if you want to continue this activity. Providing impeccable accommodations to travelers is therefore at the heart of concerns of any reputable concierge service. The task management feature on Yaago allows for optimal organization of the cleaning process in each of your properties, making it an invaluable tool.

    1. Manage your teams more serenely

    Relying on efficient and fast collaborators is essential to achieve maximum profitability. However, it is necessary to provide them with the means to be so.

    A platform like Yaago gives you an overview of all your properties for rent and the interventions to be made. You can thus, in just a few clicks:

    • Schedule cleanings according to the arrival and departure of tenants.
    • Assign a sector or number of properties to your employees or subcontractors.
    • Define permissions based on the role assigned to each one.
    • Check that tasks have been completed.

    This simplified internal management gives you time to focus on other aspects such as promoting your accommodations. Speaking of which, do you know how to use Instagram for your short-term rental?

    2. Establish detailed to-do lists

    Once you have assigned one or more properties to one of your team members, you have the opportunity to specify in detail all the tasks to be done there. This can translate into a standard cleaning procedure for multiple properties. You can also add specificities for certain properties in particular.

    The cleaning staff has all this information available on their dedicated Yaago space.

    The manager can also send them special recommendations in real time at any time. This system is, for example, very useful when you want to accompany a person who is new to housekeeping for a concierge service. You can train them by listing as precisely as possible all the actions to be taken. When you feel that they have acquired the necessary automatisms, you will have the leisure to be a little less exhaustive regarding their next tasks.

    💡 Tip: At Yaago, you have the choice between the 2 options. You will be able to prepare your to-do list from the start, depending on the task and the accommodation. Then automatically assign them to your speakers. Or handle it on a case-by-case basis.

    3. Facilitate communication between employees with a household application

    Being able to communicate easily with your employees and vice versa is still one of the main advantages of a tool like Yaago. Indeed, through the interface, you can set up a reporting system that the employee must send you at the end of each intervention. It includes written comments on the progress of their work. They are also able to attach photos and videos to attest to their visit or to report an issue in one of your properties. These can be taken and sent immediately from their smartphone.

    You can also request that a timer be triggered at the start of operations if you take into account the time spent on site.

    You can provide all the information and feedback that you deem necessary for the improvement of their services. Similarly, your employee can inform you at any time of any problems or difficulties encountered. By using the application, you are sure to keep a record of all your exchanges.

    Convinced by the need to use a household application? Do not hesitate to discover all the services offered by Yaago by requesting a demo.

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