Tips and best practices for your Airbnb household

Whether you are a concierge, a seasonal rental agency, or a multi-property owner managing numerous short-term rentals, you have undoubtedly realized how time-consuming and particularly challenging managing the cleaning between each guest stay can be.

Furthermore, studies and customer feedback clearly show that poorly done cleaning and lack of hygiene are often a source of complaint. Since customer satisfaction is essential, what can you do to avoid neglecting the cleaning step and ensure impeccable accommodations for guests?

We provide you with our tips and tricks to not overlook anything. And as a bonus, we reveal a secret: there is a digital tool to help you out!

The sacrosanct and unavoidable checklist

Prioritize tasks: the importance of a specific to-do list

Define a “typical” Airbnb household

As cleaning an Airbnb property is not the same as cleaning your own home, it is crucial to plan and define a specific cleaning routine (to which specificities can be added according to the properties).Beyond the classic tasks of vacuuming, mopping, and dusting, cleaning an Airbnb property often involves:

• Disinfecting all surfaces (kitchen and bathroom);
• Washing and changing the bed linens;
• Cleaning under the furniture;
• Regularly maintaining the refrigerator;
• Managing the dishwasher or dryer, trash bags, etc.;
• Cleaning the shower curtain, light fixtures, handles, switches, and remote controls;
• Checking drawers and appliances;
• Replacing consumables

How to gain efficiency for a flawless Airbnb household?

Optimize your time management

The places that require the most attention (because they are often forgotten) are the linens and the bathroom.

One tip to avoid overlooking them is, for example, if laundry is not outsourced, start by washing the sheets, then the towels, while beginning cleaning in the bathroom.

Another example: as soon as you enter the rental property, ask the staff in charge to open all the windows to air out the property and do a quick inspection in the process.

The little extras that make the difference

If you run a concierge service, you know that property owners have a wide range of companies to choose from when it comes to managing their property. So don’t hesitate to highlight your specificities and advantages, even when it comes to cleaning.

For example, offer a deep cleaning service twice a year, during the low season, to maintain the rental property in perfect cleanliness and clean what cannot be done during regular cleaning: washing curtains, deep cleaning carpets, flipping mattresses, etc.

You can also offer an “Hygiene+” option by offering to wash pillows, duvets, and cushions for your property owners. This shows that you take the greatest care of the properties and you can highlight these practices to travelers.

A digital tool dedicated to household management

Welcome to the era of digital comfort

Although Yaago is not strictly a cleaning application, popular features such as task management and automatic assignment or the Yaago Team mobile app can save you a lot of time.

You can immediately check if everything is in order with a detailed to-do list (by property and task type).

At the end of each intervention, you can inspect what has been done, ensure that each step has been followed, and review shared media and comments.

An Airbnb household managed in a few clicks

Your communication is multiplied and simplified: you exchange with your team at any time to inform them of the tasks that fall to them as well as the information you want to transmit to them.

You choose exactly what to share and with whom, individually or to a given group of stakeholders. You become more efficient, faster, more profitable; your employees too!

Test the optimization of your Airbnb households with Yaago

The task management functionality included in Yaago allows you to optimally organize the entire cleaning process: it is guaranteed 100% benefits!

Are you hesitant? Create a trial account without obligation or make an appointment for a free demo. We bet you won’t be able to do without it!

Short-term rental owners and concierge services know that the level of a property’s quality is not solely measured by its cleanliness or amenities. Hospitality also plays a key role in determining the quality of a host. This begins with choosing a good Airbnb guestbook template, which is a powerful communication tool where travelers can find all the necessary information to ensure a smooth stay. Additionally, discovering an unfamiliar place can generate certain apprehensions and numerous questions. Reassuring and guiding your guests from the moment they book is the goal of this small guide. Here’s how to make it effective.

1. Choose a blanket that throws away

A beautiful presentation page is ideal for immediately proving to travelers their excellent choice. Don’t hesitate to show your state of mind and the atmosphere of your rental through:

• A title. Welcome them to your accommodation, it’s a good start.

• A nice photo. Highlight your interior or the surroundings of your property, to make them want to check out the rest of the document.

Adding the mention “house manual” can also make them understand that they will be guided throughout their stay at your place.

💡 Tip: In your welcome booklet, you can accentuate the wow effect even more by displaying a video upon arrival on your welcome booklet.

2. Personnaliser le modèle de livret d’accueil Airbnb avec un petit mot de bienvenue

Cet espace vous permet de vous présenter et de faire un petit historique de votre bien. Ainsi, vous humanisez la relation avec vos locataires. Ils sont, en principe, toujours ravis d’en connaître un peu plus sur les gens chez qui ils sont. Cela apporte un côté sympathique qui éveillera davantage leur intérêt pour votre demeure. Cette petite touche personnelle participe de l’ambiance conviviale que vous souhaitez, à n’en pas douter, faire ressortir.

Via son livret digital, Yaago vous permet la création d’un petit mot de bienvenue individualisé pour chaque réservation. Il est visible dès la page d’accueil de l’espace voyageur.

💡 Astuce : Si vous savez que vos futurs voyageurs viennent pour un évènement spécial (mariage, anniversaire) ajoutez un petit mot personnalisé pour les surprendre et rendre leur expérience unique.

3. Create a listing with all the important information

“What is the wifi code?” Almost every newcomer will ask you.”

This page, which can be consulted at the beginning of the booklet, should include all the information necessary for the comfort and safety of the residents, for example:

• The famous Wi-Fi code.
• Emergency numbers (firefighters, police).
• Contact information for any questions during their stay.
• The phone number of the nearest doctor.
• Contact information for any service providers (garden, pool).

Anticipating their every question and making their stay with you always simpler and more enjoyable, that is the purpose of this page.

💡 Tip: For sharing the Wifi Code but also other important information, we allow you to generate a QR Code for each guide in your booklet. Thus, access is even faster!

4. Make the booklet easier to read with the summary

5. Inform travelers about arrival and departure conditions

Arrivals

Set a time slot. This can be discussed in case of early or late arrival. Provide key delivery conditions:  

• In person.
• Autonomously via a key box or a smart lock (a pin code can be generated on the Yaago welcome booklet).
• Explain the parking rules:  
• Private. Provide, if applicable, a space number and/or how to access it.
• Public. Specify the closest ones as well as their free or paid status.

Departures

Likewise, list the modalities:

• Time limit.
• Process. Free departure or meeting with someone beforehand.
• Inventory check or not.
• Complete cleaning or only emptying of trash and fridge.
• Return of the security deposit (possibility on Yaago to create a direct link in the traveler’s space in case of deposit management system).
• Return of keys.

6. Provide as much information about housing as possible

They include, for example:

• The use of all equipment (indoor and outdoor) in the house.Remember to include all user manuals for appliances, alarm systems, or intercoms.You can also provide visitors with personalized tutorial videos on the Yaago digital welcome booklet.
• The waste management policy in your neighborhood (collection days, sorting bins, etc.).
• All the practical details that will only improve the daily life of travelers (reversing hot and cold for a faucet, lifting the handle of a door to lock it, etc.).

7. Remember the rules to respect

This is your home, so don’t be afraid to impose your rules. You have the right to ask tenants to respect them, without being authoritarian. Communication can prevent misunderstandings, simply explain your expectations regarding:

• Parties, events, and noise nuisances (to be avoided as the neighborhood is calm, etc.).
• Smoking. (Only outside?)
• Welcoming or not welcoming pets and to what extent.
• If applicable, sharing common areas (residence with a swimming pool, for example).

8. Offer good addresses in the surrounding area

It is highly appreciated by vacationers to know about all the shops and services nearby. All information about local tourism (activities, places to visit) is also good to have. Maybe you could even reach out to local restaurants and ask them to offer a discount to visitors from you, why not?

One of the advantages of Yaago is to offer an interactive map on which only the listed points of interest that you have referenced in your Good Addresses will appear. This map also shows the routes to take to get there. All of this, even from a smartphone.

Establishing a perfect Airbnb welcome booklet template holds no secrets for you. Want to move up a gear by offering a unique experience to your travelers? Create your Yaago welcome booklet in minutes.

Short-term rental professionals will tell you that customer satisfaction is essential if you want to continue this activity. Providing impeccable accommodations to travelers is therefore at the heart of concerns of any reputable concierge service. The task management feature on Yaago allows for optimal organization of the cleaning process in each of your properties, making it an invaluable tool.

1. Manage your teams more serenely

Relying on efficient and fast collaborators is essential to achieve maximum profitability. However, it is necessary to provide them with the means to be so.

A platform like Yaago gives you an overview of all your properties for rent and the interventions to be made. You can thus, in just a few clicks:

• Schedule cleanings according to the arrival and departure of tenants.
• Assign a sector or number of properties to your employees or subcontractors.
• Define permissions based on the role assigned to each one.
• Check that tasks have been completed.

This simplified internal management gives you time to focus on other aspects such as promoting your accommodations. Speaking of which, do you know how to use Instagram for your short-term rental?

2. Establish detailed to-do lists

Once you have assigned one or more properties to one of your team members, you have the opportunity to specify in detail all the tasks to be done there. This can translate into a standard cleaning procedure for multiple properties. You can also add specificities for certain properties in particular.

The cleaning staff has all this information available on their dedicated Yaago space.

The manager can also send them special recommendations in real time at any time. This system is, for example, very useful when you want to accompany a person who is new to housekeeping for a concierge service. You can train them by listing as precisely as possible all the actions to be taken. When you feel that they have acquired the necessary automatisms, you will have the leisure to be a little less exhaustive regarding their next tasks.

💡 Tip: At Yaago, you have the choice between the 2 options. You will be able to prepare your to-do list from the start, depending on the task and the accommodation. Then automatically assign them to your speakers. Or handle it on a case-by-case basis.

3. Facilitate communication between employees with a household application

Being able to communicate easily with your employees and vice versa is still one of the main advantages of a tool like Yaago. Indeed, through the interface, you can set up a reporting system that the employee must send you at the end of each intervention. It includes written comments on the progress of their work. They are also able to attach photos and videos to attest to their visit or to report an issue in one of your properties. These can be taken and sent immediately from their smartphone.

You can also request that a timer be triggered at the start of operations if you take into account the time spent on site.

You can provide all the information and feedback that you deem necessary for the improvement of their services. Similarly, your employee can inform you at any time of any problems or difficulties encountered. By using the application, you are sure to keep a record of all your exchanges.

Convinced by the need to use a household application? Do not hesitate to discover all the services offered by Yaago by requesting a demo.